Refund policy

Cancellation (12 Hour Grace Period)

Due to our products being personalized, we understand there’s a possibility our customers might need to make changes after placing an order. Customers are allowed up to 12 hours grace period from the order to notify the team at prosperousstarjewel@gmail.com to cancel their order for any needed changes. Customers will then need to place a new order for a new custom product, once they've been notified of cancellation. Please note our refund policy below.

Returns 

Due to our products being custom and personalized to customers needs. Unfortunately, we cannot accept returns.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Due to our products being custom and personalized to customers needs. Unfortunately, we cannot honor exchanges. Customer will need to make a separate purchase for the new custom product.

Refunds
We will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at prosperousstarjewel@gmail.com.